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Frequently Asked Questions
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Contact SupportGeneral
What does “ad-driven” mean in Rent Radar?
What does “ad-driven” mean in Rent Radar?
We put growth first: fast pages, clean cards, shareable links. Guests complete booking on the OTAs you already use (e.g., Airbnb, Booking.com) — avoiding payment risk and calendar drift.
Does Rent Radar replace Airbnb or Booking.com?
Does Rent Radar replace Airbnb or Booking.com?
No — we complement OTAs. You keep your OTA accounts; Rent Radar improves discovery and operations, then hands off checkout to your preferred OTA.
Can I start without migrating everything?
Can I start without migrating everything?
Yes. Onboard a few properties first via CSV or guided setup, then expand as you validate the workflow.
Pricing & Billing
Is there a free plan?
Is there a free plan?
Yes — Free with Ads includes ad-first property pages, basic inventory checks, and limited tasks. Upgrade anytime for forecasting, approvals, and more modules.
Which plan fits most teams?
Which plan fits most teams?
Most choose Growth for calendar & forecast, tasks with approvals, exports, and guest portal. Power users move to Scale for roles, automations, and SLAs.
Do you offer annual discounts?
Do you offer annual discounts?
Yes — annual billing is discounted. See Pricing for current rates.
System & Modules
How does Calendar & Forecast work?
How does Calendar & Forecast work?
Import iCal, add seasonality/holidays, then monitor occupancy & KPIs. Forecasting helps rate planning and staffing with confidence.
Can I track tasks with files and approvals?
Can I track tasks with files and approvals?
Yes. Create issues, attach photos/PDFs, request 1/1.5/2-level approvals, and keep a clean audit trail with notifications.
What’s the Guest Portal?
What’s the Guest Portal?
QR Wi-Fi cards, multilingual guides, and quick links so guests get answers without extra messages. Post-stay feedback helps you improve.
Account & Security
Do you support roles and multi-property teams?
Do you support roles and multi-property teams?
Yes. Role-based access lets owners, managers, and cleaners see only what they need across one or many properties.
How is my data secured?
How is my data secured?
Best-practice access control, encryption in transit, and audit trails. You decide who can view, edit, or approve.
Support
How do I contact support?
How do I contact support?
Use Contact to request help or a consultation. For quick answers, start with this FAQ.
Where are you based?
Where are you based?
Primary office in New York, with a second office in Rio de Janeiro.
Need more help?
We’ll walk you through it
Tell us your priorities and property count — we’ll tailor a quick demo for you.