Daily OperationsOperations rolesmaintenance-and-incidents
Track Maintenance and Incidents
Use the maintenance schedule and the incidents workspace together when work items escalate.
Before you start
Maintenance handles routine work. Incidents add urgency, tracking, and escalation.
- A property is selected.
Use Maintenance for planned work
- 1
Open Maintenance.
- 2
Review the calendar and list of scheduled items.
- 3
Add or edit maintenance records with dates and responsible providers.
- 4
Save the schedule changes.
Use Incidents for active issues
- 2
Open Incidents when the issue needs status tracking or escalation.
- 3
Create a new incident if one does not already exist.
- 4
Assign category, criticality, and status.
- 5
Keep the incident updated until the issue is resolved.
Guided screenshots
Reference views for this workflow.
